At Naama Lofts, we respect your privacy and are committed to protecting any personal information you share with us through our website, email, WhatsApp, booking enquiries, and other communication channels.
Who we are
Naama Lofts is a boutique loft-style stay in Naama Bay, Sharm El Sheikh, Egypt.
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Email: stay@naamalofts.com
Phone / WhatsApp: +20 129 009 5952
Website: https://naamalofts.com
What information we may collect
We may collect personal information that you choose to provide when you:
- contact us through the website,
- send us a message on WhatsApp,
- call or email us,
- submit a booking enquiry,
- request availability or pricing,
- or interact with our website.
This information may include:
- your name,
- phone number,
- email address,
- travel dates,
- guest details,
- booking preferences,
- and any other information you choose to send us.
How we use your information
We may use your information to:
- respond to enquiries,
- provide availability and pricing,
- manage bookings and guest communication,
- send important stay-related information,
- improve our website and guest experience,
- and comply with legal or operational requirements.
We do not sell your personal information.
Booking, reservations and guest communication
If you submit an enquiry, request availability, or make a reservation through our website, WhatsApp, email, phone, or a connected booking tool, we may collect and process information needed to manage your booking and guest communication. This may include your name, contact details, stay dates, guest information, booking preferences, and other details relevant to your stay.
Our website may also integrate with a booking engine or reservation platform to allow guests to check availability, submit reservation requests, or complete bookings online. Where this happens, booking-related information may be processed through trusted third-party systems used to support reservations and guest services.
Payment processing
If online payments, deposits, or other transactions are enabled on our website, payment information may be processed by third-party payment service providers or payment gateways integrated with our website or booking engine. We do not intend to store full card details ourselves unless clearly stated otherwise through the relevant payment flow.
Payment providers may process information such as your name, billing details, transaction amount, payment status, and limited payment metadata as needed to complete transactions, prevent fraud, issue refunds where applicable, and maintain payment security.
Website analytics and performance tracking
Our website may use analytics and performance tools to better understand how visitors use the site, improve user experience, measure website performance, and evaluate booking or enquiry activity. These tools may collect technical and usage-related information such as IP address, browser type, device type, pages viewed, time spent on the site, referral source, and general interaction data.
These analytics tools may include services such as Google Analytics or similar website measurement technologies. Where required by applicable law, analytics cookies or similar tracking technologies should be used only after appropriate notice or consent.
Cookies and similar technologies
Our website may use cookies and similar technologies to:
- ensure basic site functionality,
- remember user preferences,
- support booking and contact forms,
- measure traffic and site performance,
- and improve the website experience.
Some cookies may be essential to website operation, while others may relate to analytics, performance, or future marketing functionality. Depending on the tools active on the site and the laws that apply, visitors may be presented with cookie choices or consent options.
Sharing of information
We may share information with carefully selected third-party service providers when necessary to operate the website and deliver guest services. This may include providers involved in website hosting, booking systems, guest communication tools, payment processing, analytics, technical support, and related business operations.
We only share information where reasonably necessary for operational, contractual, legal, security, or service-related purposes. We do not sell personal information to third parties.
Data security
We take reasonable steps to protect the information you provide to us. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information. To make such a request, please contact us using the details above.
Third-party links
Our website may contain links to third-party websites or services, including booking platforms, maps, social media, or WhatsApp. We are not responsible for the privacy practices of those third-party services.
Third-party services
Our website may connect to third-party services such as booking platforms, payment gateways, analytics providers, maps, and communication tools including WhatsApp. These third-party providers may process personal data according to their own privacy policies and terms.payments.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Effective date
Effective date: June 26, 2026