Terms & Conditions
These Terms & Conditions apply to bookings, stays, and use of accommodation at Naama Lofts. By making a booking, submitting a reservation request, or staying at Naama Lofts, guests agree to these Terms & Conditions together with our House Rules and Privacy Policy.
1. About Naama Lofts
Naama Lofts is a boutique loft-style accommodation offering apartment-style stays in Naama Bay, Sharm El Sheikh, Egypt.
For booking or policy questions, please contact us at:
Email: stay@naamalofts.com
Phone / WhatsApp: +20 129 009 5952
Website: https://naamalofts.com
2. Booking requests and confirmation
A booking is considered confirmed only after it has been accepted by us and any required payment has been received, where applicable. We reserve the right to decline or cancel a booking request before confirmation at our discretion.
3. Guest information
Guests may be required to provide accurate personal and booking information, including full name, contact details, dates of stay, number of guests, and any other information reasonably needed to process the booking and prepare the stay. Guests are responsible for ensuring that all booking details submitted are accurate and complete.
4. Rates, payments and charges
All rates are subject to the pricing, inclusions, and payment terms communicated at the time of booking. We reserve the right to update rates, offers, and booking conditions before a reservation is confirmed.
Payment is generally required before arrival unless otherwise stated in the booking confirmation, reservation conditions, or agreed payment terms.
If payment processing is offered online, payments may be handled through third-party payment providers or booking systems. Additional charges may apply for services such as approved early check-in, late check-out, extra cleaning, damages, or other agreed extras where applicable.
No damage deposit is generally required unless otherwise stated for a specific booking.
5. Check-in and check-out
Check-in starts from 14:00 and check-out is until 12:00 noon. Early check-in and late check-out may be approved subject to availability and may carry an additional charge.
6. Maximum occupancy
Guests must not exceed the maximum occupancy of the booked apartment. Only registered guests included in the reservation may stay in the accommodation unless otherwise approved by us in advance.
7. Cancellations, changes and no-show
Cancellation is free of charge up to 5 days before arrival, unless otherwise stated in the booking confirmation email or reservation conditions.
If a cancellation is made less than 5 days before arrival, the guest will incur a 100% charge.
In the event of a no-show, a 100% charge will apply.
Cancellation, amendment, refund, and no-show terms may vary for certain offers, booking channels, travel periods, or special reservations. Where different conditions apply, the terms stated in the booking confirmation email and reservation conditions will take precedence.
Where a refund is approved, it will be processed through the original payment method where possible and may take time depending on the payment provider or bank.
8. Guest responsibilities
Guests are expected to use the accommodation responsibly, respect the property, and follow all applicable policies and House Rules. Guests are responsible for any damage, loss, excessive cleaning, misuse, or policy breach caused by themselves, members of their group, or permitted visitors.
9. Pets
Pets may be accepted only with prior approval from Naama Lofts and only in accordance with the pet policy stated in our House Rules. Approved pets are accepted free of charge unless otherwise stated for a specific booking.
Approval of a pet does not waive the guest’s responsibility for cleaning, damage, disturbance, or compliance with property rules.
10. Beach and pool access
Beach and pool access may be offered as a guest benefit where stated by Naama Lofts. These facilities are operated by third-party providers, and guests must comply with the rules, entry conditions, and operating requirements of each provider.
Where beach access tickets are issued by us, they are intended only for the registered guest or guests for whom they are provided and are strictly non-transferable.
11. Third-party services
Our website and guest experience may involve third-party services, including booking systems, payment processors, maps, analytics tools, communication platforms, and other operational partners. Use of such services may also be subject to the terms and privacy policies of those third parties. Please also refer to our Privacy Policy.
12. Property access and refusal of stay
We reserve the right to refuse, limit, or terminate a stay where there is a serious breach of these Terms & Conditions, the House Rules, applicable law, or behavior that may cause damage, safety concerns, nuisance, or disruption to the property, other guests, neighbors, or staff.
13. Liability
While we take reasonable care to provide a comfortable and properly managed stay, Naama Lofts shall not be responsible for loss, theft, damage, delay, interruption, or inconvenience caused by circumstances beyond our reasonable control, including failures of third-party services, utilities, or external facilities.
Guests remain responsible for their personal belongings during their stay.
14. Force majeure
We shall not be liable for failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, government restrictions, severe weather, public emergencies, infrastructure failure, or other force majeure events.
15. Changes to bookings or services
We may make reasonable changes to accommodation allocation, services, facilities, or operational procedures where necessary for maintenance, safety, operational reasons, or circumstances beyond our control. Where a material issue affects a confirmed stay, we will aim to communicate it as reasonably as possible.
16. Website information
We make reasonable efforts to ensure that information on our website is accurate and up to date. However, descriptions, images, amenities, benefits, and service details may change from time to time and do not form a guarantee unless specifically confirmed as part of a booking.
17. Privacy
Personal information submitted through our website, email, WhatsApp, booking enquiries, or related tools is handled in accordance with our Privacy Policy.
18. Governing rules
These Terms & Conditions are intended to govern the relationship between Naama Lofts and its guests in connection with bookings and stays. Where required, they should be read subject to applicable local law and any mandatory legal rights that cannot be excluded.
19. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time. The latest version published on our website will apply unless otherwise stated in a confirmed booking.
20. Effective date
Effective date: June 26, 2026